People & AI

AI doesn't operate in a vacuum - people use it, react to it, trust it (or don't), and build their work around it. How we perceive AI systems, the cognitive biases that shape our interactions, what it takes to design tools people can actually use well - these are questions that matter as much as the underlying technology. Trust, explainability, collaboration patterns, and the practical challenge of helping people become confident, capable AI users all come into play. Whether you're designing AI products, rolling out tools across a team, or just trying to use them more effectively yourself, the human dimension is a critical consideration.